An EyeAuras problem report is an archive containing your description, diagnostic information and selected attachments. Mini-apps built on EyeAuras use the same reporting infrastructure.
Users can send a report to EyeAuras support or save the archive and send it directly to a share author. Authors can accept these archives today. An API for authors to retrieve reports is planned; it is not available yet.
Sending to EyeAuras does not automatically deliver the report to every author listed in its subscriptions. If an author asks for an archive, use the save option and send them that file.
The saved and sent archives use the same prepared diagnostic snapshot. Changing the account or subscriptions after opening the dialog does not update that snapshot.
| File | Contents and inclusion |
|---|---|
comment.txt |
The final comment, if it is not empty. |
systemInfo.txt |
System and process information, including OS version, Windows username, machine name, paths and command line. Included automatically when collected. |
applicationInfo.txt |
Application, sender, license, startup, tree counts and subscriptions. Required in current EyeAuras clients, independently of selected logs or aura configuration. Older clients may not have it. |
stacktrace.txt |
Exception details when reporting an exception; normally selected when available. A manually opened report may have no exception. |
Application .log files |
Selected logs. Recent files are selected by default; earlier runs can be selected in the dialog. |
EventLog_*.log, metrics.txt and other diagnostics |
Windows events, performance information and other files supplied by the host. Availability varies. |
Wnd *.png / Screen *.png |
Application-window and desktop screenshots. Window screenshots are selected by default when available; desktop screenshots are not. |
Auras.zip, configuration files |
Selected aura tree/configuration attachments. Aura and configuration attachments are not selected by default. |
The dialog lets you choose optional attachments. Required diagnostic files are included automatically. Review the content before sharing: command lines, startup text, logs, screenshots and selected configuration may contain local paths or data supplied by your scripts.
applicationInfo.txt captures the locally available state when the report is prepared. Collection does not sign in, refresh a license or subscriptions, or contact the server.
| Keys | Meaning |
|---|---|
CapturedAtUtc, App.* |
Snapshot time, effective application name/version/profile, readiness and uptime. |
User.Id, User.Name |
The report sender from the local active-license snapshot. This is separate from share ownership. |
User.License.* |
License type, validity, available start/expiry dates and feature names. This block does not include the license key or full signed license. |
Startup.CommandLine, Startup.Config |
Original process command line and raw profile startup.cfg text at collection time. The raw text is retained even if the startup parser cannot read it. |
Startup.Parsed.* |
Available effective startup settings, such as EyePad/window/readiness modes, read-only/safe-mode flags and input/run/eval/compile/output options. |
Tree.* |
Counts of folders, auras, behavior trees and enabled items. Behavior trees include macros. No text tree or item-name list is included; use the aura attachment for that. |
Subscriptions.Count, Subscriptions.N.* |
Folder ID/path, subscription type, share ID, available revision/name/owner/URI and local-clone flag. Each subscription or clone has its own row. |
UnavailableSections.* |
Sections that could not be collected. Other available data remains in the file. |
The raw startup.cfg is read when preparing the report and may differ from the file used at startup. Sender and license fields are diagnostic data, not proof of authentication. A share's presence in the report does not establish that it caused the error.
The file uses UTF-8 and one Key=Value pair per line. Split at the first =. Keys are case-sensitive. Ignore unknown keys and empty lines, and do not depend on key order.
Values escape backslash as \\, carriage return as \r, newline as \n and tab as \t. Decode once, from left to right; do not repeatedly replace escape sequences. Equals signs and quotes remain literal. Booleans are true/false, numbers use invariant culture and timestamps use ISO 8601 UTC.
Version=1 corresponds to IPoeEyeConfigVersioned.Version. It marks an incompatible format boundary; adding a key does not increment it. App.Version is the application version. The central reader currently supports version 1; missing, unreadable or unsupported context does not prevent the base report from being processed, and the original archive is retained.
Missing values are omitted. An available empty string is Key=; an available empty collection is Prefix.Count=0. An unavailable collection has no count. Indexed collections start at zero.
Illustrative names and IDs; this is a shortened snapshot:
Version=1
CapturedAtUtc=2026-10-11T10:15:30.0000000Z
App.Name=DemoMiniApp
App.Version=1.9.10047.0
App.Profile=release
App.IsLoaded=true
App.UptimeSeconds=125
User.Id=8b8fae9e-1c40-4b37-bbc7-c9728c12db34
User.Name=Alice
User.License.Type=Standard
User.License.IsValid=true
User.License.Features.Count=2
User.License.Features.0=EyeAuras.DefaultAuras
User.License.Features.1=EyeAuras.Social
Startup.CommandLine=DemoMiniApp.exe --profile release
Startup.Config={"CommandLine":"--profile release"}\r\n
Startup.Parsed.IsEyePad=true
Tree.TotalItems=7
Tree.Folders=3
Tree.Auras=3
Tree.BehaviorTrees=1
Tree.EnabledItems=6
Subscriptions.Count=2
Subscriptions.0.FolderPath=DemoMiniApp
Subscriptions.0.SubscriptionType=ShareAuraSubscriptionConfig
Subscriptions.0.ShareId=demo-share-one
Subscriptions.0.Revision=12
Subscriptions.0.OwnerUserName=AuthorOne
Subscriptions.0.IsLocalClone=false
Subscriptions.1.FolderPath=Helpers
Subscriptions.1.SubscriptionType=ShareAuraSubscriptionConfig
Subscriptions.1.ShareId=demo-share-two
Subscriptions.1.OwnerUserName=AuthorTwo
Subscriptions.1.IsLocalClone=true
UnavailableSections.Count=0
Ask the user to save the report and send the original archive with a short reproduction description. A screenshot of the report dialog usually does not contain enough information to diagnose the issue.
The default name is AppName_version_profile_reportId.7z, for example:
DemoMiniApp_1.9.10047.0_release_0123456789abcdef0123456789abcdef.7z
App names may contain underscores. Keep the original filename and report ID when recording the report. The EyeAuras server also recognizes .zip archives with the same naming pattern.
comment.txt and any stacktrace.txt to understand the reported behavior and exception.applicationInfo.txt: check the app/version/profile, sender, startup settings and relevant share revision. Use the full subscription list when several shares or clones are present.If applicationInfo.txt is absent, continue with the comment, system information and logs. Older reports are valid. Missing user/share/license data should stay unknown rather than being filled with guesses.
For EyeAuras reports, the processor uses nonempty User.Name first and retains the existing system-info/log fallback. It records these string fields in YouTrack when the corresponding data is available:
| Field | Source |
|---|---|
External Id |
Report ID from the archive name, used for deduplication within the target project. |
External UserName |
Sender name, with the legacy fallback. |
External AppName |
App.Name. |
External UserId |
User.Id. |
External ShareId |
The first subscription with a nonempty ShareId, in file order. |
External OwnerUserName |
Canonical server owner of that first share/revision, when resolved. |
All subscriptions and clones remain in the description and original file. Only the selected first share is indexed; later shares do not supply a replacement owner or share ID. The client OwnerUserName is a local hint, not the canonical server owner. With no revision the server uses the active revision; an unavailable explicit revision is not silently replaced by the active one.
License information, features, tree counts and startup text appear in the description rather than separate search fields. The original archive is attached. Reports are deduplicated by project and exact report ID across issue states.
EyeAuras and its mini-app reports currently go to the EyeAuras project. PoEBane has a separate importer with its own configured project, POE by default. When that importer is disabled, PoEBane_ archives are skipped; they never fall through into the EyeAuras importer. A general author/share routing mechanism and an API for authors to retrieve reports are planned. Neither is required to accept saved archives manually.